Frequently Asked Questions

What should I do if I forget my password?

In case you forgot your password, you can get a new one immediately using the forgot password page. Also, our super friendly 24/7 support team will help you in real time via chat if you run into any issues. Just click on the white icon at the bottom right of this page to open a chat or email at [email protected]

Are the games fair?

At 50 Crowns casino, we hold fair gaming to the highest standards and provide our players with only the best fair and responsible gaming providers. Apart from that, all games have necessary Random Number Generation certificates.

Can I play casino games without spending any money?

Yes, all players can practice or play their favourite games without the risk of losing money. Just click the “Demo” button on any game to load it in the demo mode.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, it's usually displayed on the server, and if there are any winnings, they will be added to your balance.

I can’t get the casino game to start when I click the link. What should I do?

First, please check your Flash and Java software versions. To play any game, you must have the latest Java and Flash versions installed on your devices. Second, check your Internet connection, maybe you have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still doesn't work, please contact our Support Team. We will help you to find a solution.

Is all my information secure in 50 Crowns?

We use the best and most innovative technologies to ensure safe and secure data transfer, including 128-bit Secure Socket Layer encryption and PGP protocol.

How can I verify my documents? Where can I see the status of my documents?

To upload the required documents, you need to go to your casino profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

Can I close my account for a certain period of time?

Sure. You can use the self-exclusion option for a certain period by applying to our Support Team and close your account with the possibility of reopening it later. Just contact them directly through the 24/7 live chat or send an email to [email protected]


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